Exchange Policy

7-Day Doorstep Exchange

Exchange what arrived wrong

If your KPM WORLD™ product arrives damaged, defective, incomplete, or incorrect, we arrange a free reverse pickup and send a replacement of equal value.

7 Days

from delivery date

1. Share proof

Send order ID + clear photos/video of the issue on WhatsApp within 7 days of delivery.

2. Approval

Our support desk verifies eligibility and confirms the exchange SKU / colour if available.

3. Pickup & replace

We schedule free reverse pickup and dispatch the replacement after quality check.

Eligible for exchange

Transit damage, manufacturing defects, or missing components
Wrong product / wrong colour shipped versus the order confirmation
Request raised within 7 days of delivery with order ID and evidence
Product unused, with original packaging tags where applicable

Not eligible

Change of mind, preference, or “bought by mistake” after successful delivery of the correct item
Normal wear, misuse, washing damage, or alterations after use
Requests after the 7-day window without courier proof of delayed complaint
Free gifts / promotional add-ons unless the parent item is also being exchanged for a defect

Exchange vs refund

Our default remedy for eligible issues is a like-for-like exchange. If the same item is out of stock, we may offer an alternate product of equal value or process a refund under the Refund Policy. Related logistics detail also appears in our Return & Replacement Policy.

Start an exchange

WhatsApp Premium Support with your Order ID, delivery date, and photos of the issue.

WhatsApp +91 78018 78997 contact@kpmworld.com Track order

All Store Policies