KPM WORLD™
RETURN & REFUND POLICY
Effective Date: 30 June 2026
At KPM WORLD™, customer satisfaction is our priority. Every product is carefully inspected before dispatch. However, if you receive a damaged, defective, incorrect, or incomplete order, we are here to help.
By placing an order on our website, you agree to the terms outlined in this Return & Refund Policy.
1. Return Eligibility
We offer a 7-Day Easy Return from the date of successful delivery, only under the following circumstances:
- You received a wrong product.
- You received a damaged product.
- The product has a verified manufacturing defect.
- An item is missing from your order.
Returns requested for any reason other than those listed above may not be accepted.
2. Cases Where Returns Are Not Accepted
For hygiene, operational, and fraud-prevention reasons, returns or refunds will not be accepted in the following situations:
- Change of mind after purchase.
- Product no longer required.
- Ordered by mistake.
- Incorrect product selected by the customer.
- Minor color or appearance differences due to screen settings or photography.
- Damage caused after delivery due to misuse, negligence, or improper handling.
- Product has been used, washed, altered, or modified.
- Product returned without original packaging.
- Original tags, labels, manuals, or accessories are missing.
- Return request submitted after 7 days of delivery.
- Customer refuses delivery after dispatch.
3. Mandatory Unboxing Video
To protect both our customers and our business from fraudulent claims, an uninterrupted unboxing video is mandatory for claims involving:
- Damaged product
- Wrong product
- Missing product or accessories
The video must:
- Start before opening the courier package.
- Clearly show the shipping label.
- Continue without cuts or edits until the contents are fully displayed.
Claims submitted without a valid unboxing video may not be eligible for approval.
4. Return Request Process
To initiate a return, contact our support team within 7 days of delivery.
Please provide:
- Order Number
- Full Name
- Registered Mobile Number
- Reason for Return
- Product Photos
- Unboxing Video (if applicable)
Support Email:
contact@kpmworld.com
Customer Support:
+91 78018 78997
Business Hours:
Monday–Saturday | 09:00 AM – 07:00 PM (IST)
5. Product Inspection
Once the returned product reaches our warehouse, it will undergo a quality inspection.
KPM WORLD™ reserves the right to approve or reject any return request after inspection.
If the returned item does not meet the eligibility criteria mentioned in this policy, the return or refund request may be declined.
6. Return Shipping Charges
For approved return requests due to:
- Wrong product
- Damaged product
- Manufacturing defect
- Missing item
KPM WORLD™ will bear the return shipping charges.
If a return is requested for reasons outside our policy, the customer may be responsible for applicable shipping charges (if accepted at our discretion).
7. Refund Policy
Once the returned product successfully passes our inspection, refunds will be processed within 5–7 Business Days.
Refunds will be issued through:
- Original payment method (Prepaid Orders)
- Bank Transfer (Eligible COD Orders)
Processing time may vary depending on your bank or payment provider.
8. Replacement Policy
Where stock is available, KPM WORLD™ may offer a replacement instead of a refund for eligible return requests.
If a replacement is unavailable, a full eligible refund will be processed.
9. Partial COD Orders
For orders placed using Partial Cash on Delivery:
- The advance payment is collected to reserve inventory and initiate order processing.
- If a customer refuses delivery after dispatch or provides incorrect delivery information resulting in Return-to-Origin (RTO), the advance amount may be retained towards logistics and operational expenses, subject to applicable law.
- Eligible product-related issues (damage, wrong item, manufacturing defect) remain covered under this policy.
10. Fraud Prevention
To maintain fair business practices, KPM WORLD™ reserves the right to reject return or refund requests involving:
- Repeated false claims.
- Manipulated or edited evidence.
- Intentional product damage.
- Suspicious ordering behaviour.
- Abuse of promotional offers or return policies.
Accounts involved in fraudulent activities may lose eligibility for Cash on Delivery (COD) and other promotional benefits.
11. Customer Responsibility
Customers are responsible for:
- Providing accurate delivery information.
- Inspecting the package immediately upon delivery.
- Reporting issues within the specified return period.
- Keeping the product in unused condition until the claim is resolved.
12. Contact Us
KPM WORLD™
Business Address:
First Floor, Near Shifa Park Society
Ghathaman Road, Palanpur – 385001
Gujarat, India
Support Email: contact@kpmworld.com
Customer Support: +91 78018 78997
Business Hours: Monday–Saturday | 09:00 AM – 07:00 PM (IST)
