Return & Refund Policy – KPM WORLD ™

Thank you for shopping with KPM WORLD ™!
We value your trust and want to ensure that your experience with us is smooth, transparent, and satisfying.
This Return & Refund Policy explains how returns, replacements, and refunds are handled for orders placed on www.kpmworld.com.

🛍️ 1. Eligibility for Returns

We accept returns only if:

You received a wrong, damaged, or defective product.

The return request is raised within 5 days of receiving the order.

To be eligible for a return, your item must be:

Unused and in its original condition.

In the original packaging with all tags and labels intact.

We do not accept returns for items that have been used, washed, or altered.

📦 2. Non-Returnable Items

For hygiene and safety reasons, certain products cannot be returned, including:

Cosmetic or toiletry items once opened.

Products under special clearance or final sale.

🧾 3. Return Process

If you wish to return an item, please follow these simple steps:

Email us at contact@kpmworld.com with your Order ID and reason for return.

Attach a clear photo of the product showing the defect or issue.

Our team will review your request within 24–48 hours.

Once approved, we will arrange a pickup or share the return shipping instructions.

Note: In some cases, you may be asked to ship the product back yourself. Return shipping costs are refundable only if the return is due to our error (wrong or damaged item).

💰 4. Refunds

Once we receive and inspect your returned product, we’ll notify you about the status of your refund.
If approved:

Refunds will be processed to your original payment method within 5–7 business days.

You’ll receive an email confirmation once the refund is initiated.

Please note: Some banks or payment providers may take additional time to reflect the refund in your account.

🔁 5. Replacements

If your order arrived damaged or defective, you can request a replacement instead of a refund.
Replacement is subject to product availability. If the product is out of stock, we’ll issue a full refund.

🚫 6. Cancellations

Orders can be cancelled only before dispatch.
Once your order is shipped, it cannot be cancelled.
For cancellation requests, contact us immediately at contact@kpmworld.com with your order number.